Effective As of November, 2023

Thank you for choosing Ubuntu Graphix! We are committed to providing high-quality digital products. Please review our Returns and Refunds Policy below.

1. DIGITAL PRODUCT RETURNS

1.1. Eligibility for Returns:

We accept returns for digital products within 30 days of the purchase date. To be eligible for a return, the digital product must not have been downloaded or accessed.

1.2. Initiating a Return:

To initiate a return, please contact us at hello@ubuntugraphix.com with your order number and the reason for the return. Once your eligibility is confirmed, we will guide you through the return process.

2. REFUND PROCESS

2.1. Refund Eligibility:

Refunds are issued for eligible returns within 30 days of the purchase date. Refunds will be processed to the original payment method.

2.2. Refund Timeframe:

Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

2.3. Non-Refundable Circumstances:

We do not issue refunds for digital products that have been downloaded or accessed.

3. FEES AND COSTS

3.1. Return Fees:

No fees are charged for eligible returns.

3.2. Payment Processor Fees:

Any fees imposed by your payment processor during the original transaction are non-refundable.

4. PRODUCT REQUIREMENTS

4.1. Download and Access:

To be eligible for a return, the digital product must not have been downloaded or accessed.

4.2. Quality Assurance:

If you experience any technical issues with the digital product, please contact our customer support for assistance.

5. CUSTOMER SUPPORT

5.1. Contact Information:

For return inquiries or assistance, contact us at hello@ubuntugraphix.com

5.2. Response Time:

Our customer support team aims to respond to inquiries within 48 hours.

6. ADDITIONAL INFORMATION

6.1. Policy Changes:

Ubuntu Graphix reserves the right to update or modify this Returns and Refunds Policy at any time.

6.2. Fair Usage:

We strive to ensure a fair and transparent returns process for both customers and the business. By making a purchase on ubuntugraphix.com, you acknowledge and agree to the terms of this Returns and Refunds Policy.